Last updated: October 16, 2026
1. Information We Collect
- Customer account information: name, company name, email address, phone number, delivery-related information, and account identifiers and authentication information.
- Communication preferences: preferred contact method and related contact details, including the phone number used for WhatsApp communications where selected.
- Order request information: selected products, requested quantities, order notes, and records of past orders. The website does not collect or store credit card details or online payment information.
- Product lists: “My List” may be saved to the customer account on the website for logged-in users, or locally on the user’s browser or device if they are not logged in.
- Newsletter information: email address needed to manage the subscription and send email communications.
- Technical and usage information: IP address, browser type, device type, operating system, pages visited, referral source, approximate location, website interactions, cookie preferences, and security logs may be collected automatically or through cookies and similar technologies.
2. How We Use Personal Data
We do not sell or rent personal information. We use personal information where needed to operate the website and manage our business relationship with users, including to:
- respond to inquiries and account requests
- create and manage customer accounts
- receive, review, and confirm order requests
- keep order records
- maintain saved product lists (“My List”)
- manage newsletter subscriptions
- send newsletters and updates to subscribers
- communicate with customers through their selected contact method, including email, telephone, or WhatsApp, and send order-related or account-related messages
- improve website performance and user experience
- protect the website against spam, fraud, unauthorized access, and misuse
3. Customer Accounts and Orders
Customer accounts are created and managed by ELÂ KAISSI. Visitors cannot create accounts directly through the website.
Logged-in customers may submit order requests through the website. These requests may include selected products, quantities, notes, and account information.
The website does not process online payments and does not collect or store payment card details.
Order-related information may be stored in the customer account for account management, customer service, repeat ordering, and business record purposes.
Customers may select a preferred contact method through their account. Where WhatsApp is selected, ELÂ KAISSI may use the phone number provided in the account to send order-related and account-related messages through WhatsApp. Customers may change their preferred contact method through their account.
4. Newsletter
Where newsletter subscription is available, users may subscribe to the EL KAISSI newsletter by providing their email address. Newsletter emails may include company updates, product news, announcements, or marketing communications.
Newsletter subscriptions may be managed through a third-party email marketing service provider.
Users can unsubscribe at any time using the unsubscribe link included in the newsletter or by contacting us.
5. Cookies and Tracking Technologies
The website uses cookies and similar browser technologies for the following purposes:
- Essential: To support necessary website functions, including security, login, customer accounts, shopping carts, saved “My List”, and remembering cookie preferences. These technologies do not require consent where an applicable exemption applies.
- Analytics: To understand website usage and improve performance, including through Google Analytics. Optional analytics cookies require consent where applicable.
- Third-party services: Certain features, including Google Maps, may use technologies operated by external providers. Where consent is required, these services are subject to the visitor’s relevant cookie preferences.
Users can accept or reject optional cookie categories and change or withdraw their choices at any time through Cookie settings, available on the website.
Further information about the technologies used, their providers, purposes, third-party access, and storage periods is provided under Cookie details.
6. File Uploads and Custom Projects
Users may upload files for custom printing, private-label projects, artwork review, or related project requests.
Uploaded files may be accessed by authorized EL KAISSI employees involved in customer service, order handling, design review, production, project management, or related business operations.
Uploaded files are used for the purpose of reviewing, preparing, producing, or managing the related request.
7. Sharing Personal Information
We may share personal information only where needed to operate the website, manage services, or meet legal and business requirements. This may include sharing information with:
- authorized EL KAISSI employees
- website, hosting, and technical service providers
- order and account management service providers
- email newsletter service providers
- communication and messaging service providers, including WhatsApp and related technical service providers where WhatsApp communications are enabled
- analytics and advertising providers where enabled
- website security or anti-spam providers if used
- legal, accounting, tax, regulatory, or administrative authorities where required
8. Retention of Personal Information
We keep personal information only for as long as needed for the purposes described in this policy:
- Customer account and order records are generally kept while the account remains active, unless deletion is requested and no legal, accounting, tax, security, or legitimate business reason requires continued retention.
- Newsletter subscription data is kept until the user unsubscribes or requests deletion.
- Uploaded files are kept for as long as needed to manage the related project, order, customer relationship, or business record.
- Technical and security logs are kept for a limited period as needed for website operation, diagnostics, and protection.
9. Data Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include secure website connections, restricted access, account controls, hosting security, backups, and website security tools.
No website, server, database, or online transmission can be guaranteed to be completely secure.
10. User Requests
Subject to applicable law, users may contact us to request information about personal information we hold about them, access or review that information, object to certain processing, or request correction, updating, completion, or deletion where appropriate.
We may need to verify the identity of the person making the request before taking action. Some information may need to be retained where required for legal, accounting, tax, security, administrative, or legitimate business reasons.
11. Third-Party Links and Services
This website may include links to third-party websites or services. These external websites and services are responsible for their own privacy practices.
This may include email newsletter service providers, embedded media platforms, analytics tools, advertising platforms, or other external services where enabled.
12. International Processing
Some service providers used by EL KAISSI may process or store personal information outside Lebanon. Where this occurs, we take reasonable steps to use service providers and arrangements appropriate to the nature of the information and the services provided.
13. Changes to This Policy
We may update this Privacy Policy when and as required to reflect changes in our website, services, tools, legal obligations, or business practices.
The updated version will be posted on this page with a revised “Last updated” date.
For questions about this Privacy & Cookie Policy or the way we handle personal information, contact:
El Kaissi Company SARL
Jadra industrial area, Chouf,
Mount-Lebanon, Lebanon